Refund policy

Oia Flowers goes the extra mile to source the very best flowers and products for our customers. We must remember that flowers are perishable and a flowers life span is dependent on the variety, season, environment and care, resulting in varied life spans for different flowers .

Flower availability is dependent on seasonality and market availability. As a result, not all goods produced are exactly as pictured. By accepting these terms and conditions you are acknowledging there may be material differences between images and produced goods.

To assist us with quality control, we may request to collect the original flowers to inspect and see if the flowers returned are due to poor conditioning or of poor quality. Regrettably, we cannot arrange a redelivery of replacement flowers to you if the original flowers are disposed of or images are unavailable.

Any refunds will be processed on via the same method of payment. Electronic refunds may take up to 5 business days to process. 

CANCELLATION OF ORDER

Should any circumstances change due to the result of canceling your order, Oia Flowers will require a minimum of 24hrs notice prior to the delivery date. A small fee will apply to this cancellation.

Any cancellations made with less than 24hrs notice, Oia Flowers will only be able to refund 50% of your purchase excluding delivery fee. 

Unfortunately orders that have already been prepared and/or scheduled for delivery cannot be canceled.